Cookies & Privacy

What Are Cookies?  Cookies are small text files that are placed on your computer by websites that you visit them. Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs like letting you navigate between pages efficiently, supporting functionality such as social sharing, and capturing information about the usage of the website so we can make ongoing improvements.  Our cookies do not store any sensitive or confidential information.

What Cookies does this site use:

Google Analytics:.  Google Analytics creates cookies to help website owners understand how visitors engage with their website.  It uses first-party cookies to compile reports about general use of the site and we use those reports to help us improve the way our site looks. Google Analytics collects information  without identifying individual visitors. You can opt out of Google Analytics without affecting your visit to our site – for more information on opting out of tracking by Google Analytics, visit this Google page.

Our booking system: Freetobook:

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.

By using freetobook website or proceeding with a booking you are consenting to the above use of cookies.

Privacy:

Emails and Contact Form:

If you email us direct or via our contact form, your name and email address will be used to contact you in regard to your query.  We will not use your details for marketing.

If you book via our online booking please read the privacy statement from Freetobook:

Privacy Statement

Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.

This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.

  1. Your Personal Data
    Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.

    Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.

  2. Data processed directly by third parties
    If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.
  3. Joint Controllers
    In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.
  4. Security Procedures
    In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
  5. Control of your Personal Data
    You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.

    You can also contact the property you booked with on freetobook System if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.

  6. Reviews
    You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.

    To Process your information as described above, we rely on the following legal bases:

    Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.

    Legitimate Interests.We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.